Older Americans who never use payment apps or sites are especially likely to cite lack of interest, trust as major reasons they forego these platforms | Pew Research Center

September 7, 2022

Payment apps like Venmo and Cash App bring convenience – and security concerns – to some users

Older Americans who never use payment apps or sites are especially likely to cite lack of interest, trust as major reasons they forego these platforms

Older Americans who never use payment apps or sites are especially likely to cite lack of interest, trust as major reasons they forego these platforms

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Older Americans who never use payment apps or sites are especially likely to cite lack of interest, trust as major reasons they forego these platforms

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Payment apps like Venmo and Cash App bring convenience – and security concerns – to some users
Black Americans more likely than other racial, ethnic groups to say they use Cash App; Venmo use varies widely by age, household income
A majority of payment app or site users cite it being an easier way of paying as major reason for using; younger users stand out for citing splitting expenses
Older Americans who never use payment apps or sites are especially likely to cite lack of interest, trust as major reasons they forego these platforms
About a third of payment app or site users say they have little or no confidence that personal information is safe from hackers
Black and Hispanic payment app or site users are more likely than those who are White to say they’ve been scammed, had account hacked