{"id":97301,"date":"2002-12-29T00:00:00","date_gmt":"2002-12-29T05:00:00","guid":{"rendered":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/2002\/12\/29\/part-3-high-expectations-about-e-government\/"},"modified":"2024-04-14T04:14:26","modified_gmt":"2024-04-14T09:14:26","slug":"part-3-high-expectations-about-e-government","status":"publish","type":"post","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2002\/12\/29\/part-3-high-expectations-about-e-government\/","title":{"rendered":"Part 3: High expectations about E-government"},"content":{"rendered":"<h3 data-is-section=\"true\" data-wp-context=\"{&quot;id&quot;:&quot;high-expectations-about-e-government&quot;}\" data-wp-interactive=\"{&quot;namespace&quot;:&quot;prc-block\\\/table-of-contents&quot;}\" id=\"high-expectations-about-e-government\" class=\"wp-block-heading\">High expectations about E-government<\/h3>\n\n<p class=\"wp-block-paragraph\">The number of Americans using the Internet to find out about government services has grown substantially since the Pew Internet Project first inquired about this in March 2000.\u00a0 Then, 47% of Internet users had sought information from state, local, or federal government Web sites; that translated into about 40 million Americans.\u00a0 By the summer of 2002, 62% of Internet users had done this.\u00a0 With the growth in the Internet population during that time, this means 71 million Americans had gone online to find government information by mid-2002.\u00a0 The breadth of things surfers seek at government Web sites is striking; people look for tourist information, they download government forms, they check to see what services are available, and they look for potential opportunities to do business with government or handle their transactions like applying for benefits or renewing car registrations.\u00a0 <\/p>\n\n<p class=\"wp-block-paragraph\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"415\" height=\"191\" alt=\"If you need information from a government agency, would you expect to be able to get the information or service from the agency\u2019s Web site?\" src=\"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/wp-content\/uploads\/sites\/9\/media\/86676F5DF1F24BD6BA43B5E07C0EA804.jpg\" class=\"aligncenter\"><\/figure>\n<\/p>\n\n<p class=\"wp-block-paragraph\">With more Americans using the Web to find out more about their government, this has had a kind of viral effect on people\u2019s expectations about online government information.\u00a0 All in all, 65% of Americans expect to find government information online, with four out of five Internet users expecting to find government information on the Net.\u00a0 <\/p>\n\n<p class=\"wp-block-paragraph\">Success is apparently breeding the high expectations among Americans about the Web as a source of government information.\u00a0 About three quarters (71%) of Internet users say that they \u201calways\u201d or \u201cmost of the time\u201d find what they are looking for when they go to a federal, state, or local Web site.\u00a0 One in five (20%) say they always find what they need at government Web sites.<\/p>\n\n<p class=\"wp-block-paragraph\">A consequence of rising expectations about online government information is that the Net is becoming the first choice for most Internet users when it comes to accessing government information.\u00a0 A small plurality of all Americans say they would first turn to the Net for government information, and nearly three in five Internet users say this.\u00a0 For those Internet users who have gone to a government Web site (57% of online users), three quarters (74%) say they will turn to the Internet first when they next need government information.<\/p>\n\n<p class=\"wp-block-paragraph\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"419\" height=\"284\" alt=\"The next time you need information or services from a government agency are you more likely to go to the agencies Web site, call it on the telephone, go to the agency in person, or write a letter?\" src=\"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/wp-content\/uploads\/sites\/9\/media\/5FF099B893C34A9A91E2C206A76EB651.jpg\" class=\"aligncenter\"><\/figure><\/p>","protected":false},"excerpt":{"rendered":"<p>High expectations about E-government The number of Americans using the Internet to find out about government services has grown substantially since the Pew Internet Project first inquired about this in March 2000.\u00a0 Then, 47% of Internet users had sought information from state, local, or federal government Web sites; that translated into about 40 million Americans.\u00a0 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