{"id":97020,"date":"2004-05-24T00:00:00","date_gmt":"2004-05-24T05:00:00","guid":{"rendered":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/2004\/05\/24\/part-5-implications-for-policymakers\/"},"modified":"2024-04-14T04:28:20","modified_gmt":"2024-04-14T09:28:20","slug":"part-5-implications-for-policymakers","status":"publish","type":"post","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-5-implications-for-policymakers\/","title":{"rendered":"Part 5. Implications for Policymakers"},"content":{"rendered":"<h3 data-is-section=\"true\" data-wp-context=\"{&quot;id&quot;:&quot;implications-for-policymakers&quot;}\" data-wp-interactive=\"{&quot;namespace&quot;:&quot;prc-block\\\/table-of-contents&quot;}\" id=\"implications-for-policymakers\" class=\"wp-block-heading\">Implications for Policymakers<\/h3>\n\n<p class=\"wp-block-paragraph\">Americans clearly value multiple tools as ways to navigate through their interactions with government. E-government is an innovation in service delivery that many embrace, but people still use other means \u2013 most prominently the telephone \u2013 to get hold of the government. Using these various tools, Americans tend to be successful in their interactions with government, although success depends on the type of problem people have with government and their problem-solving skills. These findings yield several implications for policymakers and the interested public:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>E-government initiatives do not exist in isolation from other ways of contacting government. People will turn to different means to contact government for different problems. <\/li>\n<li>Policymakers should study how different means of contact may complement each other in helping citizens address problems. <\/li>\n<li>In designing e-government, policymakers should recognize that the payoff to e-gov investments varies according to type of problem and people\u2019s preferences in how they address different problems.<\/li>\n<li>People\u2019s problem-solving abilities matter. Success in addressing people\u2019s issues with government depends partly on people\u2019s level of education, in addition to a problem\u2019s degree of difficulty. <\/li>\n<li>For people with special needs \u2013 the 14% of the population that has a disability of some sort \u2013 non-cyber means of contacting government are primary. <\/li>\n<li>Given that 36% of adult Americans do not go online, maintaining robust non-cyber means of contacting government will remain important for some time.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Implications for Policymakers Americans clearly value multiple tools as ways to navigate through their interactions with government. E-government is an innovation in service delivery that many embrace, but people still use other means \u2013 most prominently the telephone \u2013 to get hold of the government. Using these various tools, Americans tend to be successful in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sub_headline":"","sub_title":"","_crdt_document":"","_prc_public_revisions":[],"_ppp_expiration_hours":0,"_ppp_enabled":false,"ai_generated_summary":"","relatedPosts":[],"reportMaterials":[],"multiSectionReport":[],"package_parts__enabled":false,"package_parts":[],"_prc_fork_parent":0,"_prc_fork_status":"","_prc_active_fork":0,"datacite_doi":"","datacite_doi_citation":"","_prc_seo_qr_attachment_id":0,"spoken_article_player_enabled":true,"bylines":[],"acknowledgements":[],"displayBylines":true,"footnotes":"","prc_watchers":[]},"categories":[],"tags":[],"bylines":[],"collection":[],"datasets":[],"level_of_effort":[],"primary_audience":[],"information_type":[],"_post_visibility":[],"formats":[458],"_fund_pool":[],"languages":[],"regions-countries":[],"research-teams":[526],"workflow-status":[],"class_list":["post-97020","post","type-post","status-publish","format-standard","hentry","formats-report","research-teams-internet"],"label":false,"post_parent":97112,"word_count":229,"canonical_url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-5-implications-for-policymakers\/","art_direction":false,"_embeds":[],"watchers":[],"table_of_contents":[{"id":97112,"title":"How Americans Get in Touch With Government","slug":"how-americans-get-in-touch-with-government","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/how-americans-get-in-touch-with-government\/","is_active":false},{"id":97120,"title":"Acknowledgements","slug":"acknowledgements-27","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/acknowledgements-27\/","is_active":false},{"id":97125,"title":"Part 1. Introduction","slug":"part-1-introduction-12","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-1-introduction-12\/","is_active":false},{"id":97132,"title":"Part 2. How Americans Contact Government and Why","slug":"part-2-how-americans-contact-government-and-why","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-2-how-americans-contact-government-and-why\/","is_active":false},{"id":97139,"title":"Part 3. Problems People Encounter When They Contact Government","slug":"part-3-problems-people-encounter-when-they-contact-government","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-3-problems-people-encounter-when-they-contact-government\/","is_active":false},{"id":97143,"title":"Part 4. The Frequency and Nature of E-gov","slug":"part-4-the-frequency-and-nature-of-e-gov","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-4-the-frequency-and-nature-of-e-gov\/","is_active":false},{"id":97020,"title":"Part 5. Implications for Policymakers","slug":"part-5-implications-for-policymakers","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-5-implications-for-policymakers\/","is_active":true},{"id":97025,"title":"Methodology","slug":"methodology-135-2","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/methodology-135-2\/","is_active":false}],"report_materials":"","report_pagination":{"current_post":{"id":97020,"title":"Part 5. 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The Frequency and Nature of E-gov","slug":"part-4-the-frequency-and-nature-of-e-gov","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-4-the-frequency-and-nature-of-e-gov\/","is_active":false,"page_num":6},"pagination_items":[{"id":97112,"title":"How Americans Get in Touch With Government","slug":"how-americans-get-in-touch-with-government","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/how-americans-get-in-touch-with-government\/","is_active":false,"page_num":1},{"id":97120,"title":"Acknowledgements","slug":"acknowledgements-27","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/acknowledgements-27\/","is_active":false,"page_num":2},{"id":97125,"title":"Part 1. Introduction","slug":"part-1-introduction-12","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-1-introduction-12\/","is_active":false,"page_num":3},{"id":97132,"title":"Part 2. How Americans Contact Government and Why","slug":"part-2-how-americans-contact-government-and-why","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-2-how-americans-contact-government-and-why\/","is_active":false,"page_num":4},{"id":97139,"title":"Part 3. Problems People Encounter When They Contact Government","slug":"part-3-problems-people-encounter-when-they-contact-government","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-3-problems-people-encounter-when-they-contact-government\/","is_active":false,"page_num":5},{"id":97143,"title":"Part 4. The Frequency and Nature of E-gov","slug":"part-4-the-frequency-and-nature-of-e-gov","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2004\/05\/24\/part-4-the-frequency-and-nature-of-e-gov\/","is_active":false,"page_num":6},{"id":97020,"title":"Part 5. 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