{"id":96750,"date":"2005-07-06T00:00:00","date_gmt":"2005-07-06T05:00:00","guid":{"rendered":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/2005\/07\/06\/the-internets-multitude-of-sins\/"},"modified":"2024-04-14T04:14:21","modified_gmt":"2024-04-14T09:14:21","slug":"the-internets-multitude-of-sins","status":"publish","type":"post","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/the-internets-multitude-of-sins\/","title":{"rendered":"The Internet\u2019s Multitude of Sins"},"content":{"rendered":"<h3 data-is-section=\"true\" data-wp-context=\"{&quot;id&quot;:&quot;most-people-are-confident-and-say-they-grasp-the-major-online-security-concepts-but-there-are-gaps-especially-for-newcomers-to-the-internet&quot;}\" data-wp-interactive=\"{&quot;namespace&quot;:&quot;prc-block\\\/table-of-contents&quot;}\" id=\"most-people-are-confident-and-say-they-grasp-the-major-online-security-concepts-but-there-are-gaps-especially-for-newcomers-to-the-internet\" class=\"wp-block-heading\">Most people are confident and say they grasp the major online security concepts, but there are gaps, especially for newcomers to the internet.<\/h3>\n\n<p class=\"wp-block-paragraph\">Despite the computer woes they might have experienced, 61% of internet users are confident that they can keep things like computer viruses, spyware, and adware off of their home computer when they want to. Thirty-three percent of internet users say they are not confident that they can do so. Those who are confident are less likely to have experienced computer slowdowns, unexpected home page changes, or uninvited icons on their desktop in the past year. Sixty-three percent of confident internet users report at least one problem, compared to 79% of not-confident internet users.<\/p>\n\n<p class=\"wp-block-paragraph\">Most internet users claim to have a grasp of some major concepts: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>88% of internet users say they have a good idea what \u201cspam\u201d means.[14.numoffset=&#8221;14&#8243; Spam is unsolicited bulk email. See <a href=\"http:\/\/en.wikipedia.org\/wiki\/Spam_%28electronic%29\">http:\/\/en.wikipedia.org\/wiki\/Spam_(electronic)<\/a>]<\/li>\n<li>78% of internet users say they have a good idea what \u201cfirewall\u201d means.[15. A firewall is a piece of software or hardware that protects a network from unauthorized entry. See <a href=\"http:\/\/en.wikipedia.org\/wiki\/Firewall_(networking)\">http:\/\/en.wikipedia.org\/wiki\/Firewall_(networking)<\/a>]<\/li>\n<li>78% of internet users say they have a good idea what \u201cspyware\u201d means.<\/li>\n<li>68% of internet users say they have a good idea what \u201cinternet cookies\u201d means (by comparison, 43% of internet users said they knew what an \u201cinternet cookie\u201d was in 2000).[16. Cookies are bits of encrypted information deposited on a computer\u2019s hard drive after the computer has accessed a particular Web site. See \u201c<a href=\"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/Reports\/2000\/Trust-and-Privacy-Online.aspx\">Trust and Privacy Online<\/a>\u201d (Pew Internet &amp; American Life Project: August 20, 2000). Available at: <a href=\"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/PPF\/r\/19\/report_display.asp\">https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/PPF\/r\/19\/report_display.asp<\/a>.]<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">But fewer say they understand some of the newer or more obscure terms: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>52% of internet users say they have a good idea what \u201cadware\u201d means.<\/li>\n<li>29% of internet users say they have a good idea what \u201cphishing\u201d means (described as \u201cinternet phishing, spelled with a P-H at the beginning\u201d). Fully 15% of internet users volunteered that they had never heard the term before.[17. Phishing is unsolicited email requesting personal financial information. See: <a href=\"http:\/\/en.wikipedia.org\/wiki\/Phishing\">http:\/\/en.wikipedia.org\/wiki\/Phishing<\/a>]<\/li>\n<\/ul>\n\n<h3 data-is-section=\"true\" data-wp-context=\"{&quot;id&quot;:&quot;years-online-and-broadband-connections-correlate-with-an-overall-understanding-of-the-risks-and-a-sense-of-control-over-them&quot;}\" data-wp-interactive=\"{&quot;namespace&quot;:&quot;prc-block\\\/table-of-contents&quot;}\" id=\"years-online-and-broadband-connections-correlate-with-an-overall-understanding-of-the-risks-and-a-sense-of-control-over-them\" class=\"wp-block-heading\">Years online and broadband connections correlate with an overall understanding of the risks \u2013 and a sense of control over them.<\/h3>\n\n<p class=\"wp-block-paragraph\">Not surprisingly, internet users with six or more years of online experience are significantly more likely to express confidence and to say they know what key security terms mean.<\/p>\n\n<p class=\"wp-block-paragraph\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"496\" height=\"219\" alt=\"Experienced Users More Likely to Say They Understand Key Terms\" src=\"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/wp-content\/uploads\/sites\/9\/media\/AF21C4AF70E841BEB972F03969AD6A21.jpg\" class=\"aligncenter\"><\/figure>\n<\/p>\n\n<p class=\"wp-block-paragraph\">Broadband users are significantly more likely than dial-up users to say they understand key security terms. But many broadband users do not know the full meaning of these terms and that is doubly important because broadband users are more vulnerable to software intrusions than dial-up users.<\/p>\n\n<p class=\"wp-block-paragraph\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"496\" height=\"219\" alt=\"Broadband Users More Likely to Say They Understand Key Terms\" src=\"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/wp-content\/uploads\/sites\/9\/media\/EC126CEE3AAD4C12B2461A8719AD4404.jpg\" class=\"aligncenter\"><\/figure>\n<\/p>\n\n<p class=\"wp-block-paragraph\">Internet users who say they know what \u201cspyware\u201d and \u201cadware\u201d mean are also more likely to read user agreements before downloading programs from the internet. Twenty-seven percent of \u201cspyware-savvy\u201d users say they always read such agreements, compared to 17% of those who do not know the term. Twenty-eight percent of \u201cadware-savvy\u201d users say they always read such agreements, compared to 22% of those who do not know the term.<\/p>\n\n<h3 data-is-section=\"true\" data-wp-context=\"{&quot;id&quot;:&quot;although-many-users-have-an-imprecise-understanding-of-internet-threats-most-retain-strong-attitudes-about-them&quot;}\" data-wp-interactive=\"{&quot;namespace&quot;:&quot;prc-block\\\/table-of-contents&quot;}\" id=\"although-many-users-have-an-imprecise-understanding-of-internet-threats-most-retain-strong-attitudes-about-them\" class=\"wp-block-heading\">Although many users have an imprecise understanding of internet threats, most retain strong attitudes about them.<\/h3>\n\n<p class=\"wp-block-paragraph\">Half of internet users (49%) say that software programs like spyware are a serious threat to their online security. An additional 28% of internet users say they are a minor problem and that more should be done to control them. Sixteen percent of internet users agree with the statement, \u201cThey are just part of life on the internet and don\u2019t really bother me.\u201d<\/p>\n\n<p class=\"wp-block-paragraph\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"499\" height=\"251\" alt=\"Attitudes toward spyware\" src=\"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/wp-content\/uploads\/sites\/9\/media\/B3BBCD5564724877BC558A04CBD2CCEB.jpg\" class=\"aligncenter\"><\/figure>\n<\/p>\n\n<p class=\"wp-block-paragraph\">Many internet users are deeply bothered by the possibility that a program they download could slow down their computer or generate pop-up ads. Even the widely-used practice of tracking online behavior using tools such as \u201ccookies\u201d was rejected by most internet users.<\/p>\n\n<h2 id=\"spam-zombies\" class=\"wp-block-heading\">Spam zombies<\/h2>\n\n<p class=\"wp-block-paragraph\">Spam \u2013 unsolicited bulk email \u2013 is despised by most internet users[18.numoffset=&#8221;18&#8243; See \u201cSpam and Phishing\u201d (Pew Internet &amp; American Life Project: April 10, 2005). Available at: <a href=\"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/PPF\/r\/155\/report_display.asp\">https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/PPF\/r\/155\/report_display.asp<\/a>.] and most people would shudder at the thought of becoming a \u201cspam zombie,\u201d which means that their computer has been covertly taken over and turned into a terminal to send out bulk emails.[19. See the Federal Trade Commission\u2019s \u201cOperation Spam Zombies\u201d page at: <a href=\"http:\/\/www.ftc.gov\/bcp\/conline\/edcams\/spam\/zombie\/index.htm\">http:\/\/www.ftc.gov\/bcp\/conline\/edcams\/spam\/zombie\/index.htm<\/a>.] Therefore it is not surprising that 89% of internet users say it would be a serious problem if a program they installed or a Web site they visited sent out unauthorized email messages from their email account. Seven percent of internet users say that would be a minor annoyance and 3% say it wouldn\u2019t really bother them at all.<\/p>\n\n<h2 id=\"system-slow-downs\" class=\"wp-block-heading\">System slow-downs<\/h2>\n\n<p class=\"wp-block-paragraph\">Eighty percent of internet users say it would be a serious problem if a program they installed or a Web site they visited caused their computer to slow down or freeze up. Seventeen percent of internet users say that would a minor annoyance and 2% say it wouldn\u2019t really bother them at all.<\/p>\n\n<h2 id=\"big-brother-is-watching\" class=\"wp-block-heading\">Big Brother is watching<\/h2>\n\n<p class=\"wp-block-paragraph\">Seventy-eight percent of internet users say it would be a serious problem if a program they installed or a Web site they visited transmitted information about their internet habits back to a central source. Fifteen percent of internet users say that would a minor annoyance and 6% say it wouldn\u2019t really bother them at all.<\/p>\n\n<h2 id=\"home-page-hijack\" class=\"wp-block-heading\">Home page hijack<\/h2>\n\n<p class=\"wp-block-paragraph\">Sixty-five percent of internet users say it would be a serious problem if a program they installed or a Web site they visited reset their internet home page. Twenty-six percent of internet users say that would a minor annoyance and 6% say it wouldn\u2019t really bother them at all.<\/p>\n\n<h2 id=\"pop-up-ads\" class=\"wp-block-heading\">Pop-up ads<\/h2>\n\n<p class=\"wp-block-paragraph\">Fifty-nine percent of internet users say it would be a serious problem if a program they installed or a Web site they visited caused pop-up ads to appear on their computer screen. Thirty-five percent of internet users say that would a minor annoyance and 4% say it wouldn\u2019t really bother them at all.<\/p>\n\n<h2 id=\"cookies\" class=\"wp-block-heading\">Cookies<\/h2>\n\n<p class=\"wp-block-paragraph\">Fifty-seven percent of internet users say it would be a serious problem if a program they installed or a Web site they visited collected information about their internet habits but did not transmit that information to any outside source. Twenty-eight percent of internet users say that would a minor annoyance and 13% say it wouldn\u2019t really bother them at all.<\/p>\n\n<p class=\"wp-block-paragraph\">This question essentially described the near-universal use of \u201ccookies\u201d or bits of encrypted information deposited on a computer\u2019s hard drive after the computer has accessed a particular Web site. The results underscore the gap between consumers\u2019 perceptions and the reality of how the Web works. <\/p>\n\n<p class=\"wp-block-paragraph\">There is additional evidence that the threat of spyware is having a chilling effect on daily online life. Recent reports by WebTrends and JupiterResearch find that more internet users are now rejecting cookies from Web sites than in 2004, with as many as 28% of internet users saying they selectively reject these widely used tracking devices which enable some of the Web\u2019s most attractive features, such as customization.[20. See \u201cCookie Rejection Cited as Next Major Advertiser Problem\u201d (ClickZ Stats: May 23, 2005). Available at: <a href=\"http:\/\/www.clickz.com\/stats\/sectors\/advertising\/article.php\/3507186\">http:\/\/www.clickz.com\/stats\/sectors\/advertising\/article.php\/3507186<\/a>.] Forrester Research has reported that many users are regularly removing cookies from their computers in an attempt to foil spyware but are in fact preventing legitimate online vendors from plying their trade as well.[21. See \u201cWeb Users Toss Their Cookies\u201d (Forrester Research: December 9, 2004). Available at: <a href=\"http:\/\/www.forrester.com\/Research\/Document\/Excerpt\/0,7211,35957,00.html\">http:\/\/www.forrester.com\/Research\/Document\/Excerpt\/0,7211,35957,00.html<\/a>]<\/p>","protected":false},"excerpt":{"rendered":"<p>Most people are confident and say they grasp the major online security concepts, but there are gaps, especially for newcomers to the internet. Despite the computer woes they might have experienced, 61% of internet users are confident that they can keep things like computer viruses, spyware, and adware off of their home computer when they [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sub_headline":"","sub_title":"","_prc_public_revisions":[],"_ppp_expiration_hours":0,"_ppp_enabled":false,"ai_generated_summary":"","relatedPosts":[],"reportMaterials":[],"multiSectionReport":[],"package_parts__enabled":false,"package_parts":[],"datacite_doi":"","datacite_doi_citation":"","_prc_seo_qr_attachment_id":0,"spoken_article_player_enabled":true,"displayBylines":true,"footnotes":"","prc_watchers":[],"_prc_fork_parent":0,"_prc_fork_status":"","_prc_active_fork":0},"categories":[],"tags":[],"bylines":[],"collection":[],"datasets":[],"level_of_effort":[],"primary_audience":[],"information_type":[],"_post_visibility":[],"formats":[458],"_fund_pool":[],"languages":[],"regions-countries":[],"research-teams":[526],"workflow-status":[],"class_list":["post-96750","post","type-post","status-publish","format-standard","hentry","formats-report","research-teams-internet"],"label":false,"post_parent":96726,"word_count":1253,"canonical_url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/the-internets-multitude-of-sins\/","art_direction":false,"_embeds":[],"watchers":[],"table_of_contents":[{"id":96726,"title":"Spyware","slug":"spyware","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/spyware\/","is_active":false},{"id":96732,"title":"Acknowledgments","slug":"acknowledgments-23-3","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/acknowledgments-23-3\/","is_active":false},{"id":96739,"title":"Part 1. Introduction","slug":"part-1-introduction-7","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/part-1-introduction-7\/","is_active":false},{"id":96745,"title":"Part 2. Threats Affect Online Behavior","slug":"part-2-threats-affect-online-behavior","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/part-2-threats-affect-online-behavior\/","is_active":false},{"id":96750,"title":"The Internet\u2019s Multitude of Sins","slug":"the-internets-multitude-of-sins","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/the-internets-multitude-of-sins\/","is_active":true},{"id":96755,"title":"Computer Problems Vex Millions","slug":"computer-problems-vex-millions","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/computer-problems-vex-millions\/","is_active":false},{"id":96763,"title":"Methodology","slug":"methodology-123-2","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/methodology-123-2\/","is_active":false}],"report_materials":"","report_pagination":{"current_post":{"id":96750,"title":"The Internet\u2019s Multitude of Sins","slug":"the-internets-multitude-of-sins","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/the-internets-multitude-of-sins\/","is_active":true,"page_num":5},"next_post":{"id":96755,"title":"Computer Problems Vex Millions","slug":"computer-problems-vex-millions","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/computer-problems-vex-millions\/","is_active":false,"page_num":6},"previous_post":{"id":96745,"title":"Part 2. Threats Affect Online Behavior","slug":"part-2-threats-affect-online-behavior","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/part-2-threats-affect-online-behavior\/","is_active":false,"page_num":4},"pagination_items":[{"id":96726,"title":"Spyware","slug":"spyware","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/spyware\/","is_active":false,"page_num":1},{"id":96732,"title":"Acknowledgments","slug":"acknowledgments-23-3","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/acknowledgments-23-3\/","is_active":false,"page_num":2},{"id":96739,"title":"Part 1. Introduction","slug":"part-1-introduction-7","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/part-1-introduction-7\/","is_active":false,"page_num":3},{"id":96745,"title":"Part 2. Threats Affect Online Behavior","slug":"part-2-threats-affect-online-behavior","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/part-2-threats-affect-online-behavior\/","is_active":false,"page_num":4},{"id":96750,"title":"The Internet\u2019s Multitude of Sins","slug":"the-internets-multitude-of-sins","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/the-internets-multitude-of-sins\/","is_active":true,"page_num":5},{"id":96755,"title":"Computer Problems Vex Millions","slug":"computer-problems-vex-millions","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/computer-problems-vex-millions\/","is_active":false,"page_num":6},{"id":96763,"title":"Methodology","slug":"methodology-123-2","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2005\/07\/06\/methodology-123-2\/","is_active":false,"page_num":7}]},"parent_info":{"parent_title":"Spyware","parent_id":96726},"materialsOrdered":[],"chaptersOrdered":[],"partsOrdered":[],"partsEnabled":false,"datacite_doi":"","prc_seo_data":{"title":"The Internet\u2019s Multitude of Sins","description":"Most people are confident and say they grasp the major online security concepts, but there are gaps, especially for newcomers to the internet. 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