{"id":93891,"date":"2016-01-14T07:46:08","date_gmt":"2016-01-14T12:46:08","guid":{"rendered":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/2016\/01\/14\/scenario-auto-insurance-discounts-and-monitoring\/"},"modified":"2024-04-14T04:17:15","modified_gmt":"2024-04-14T09:17:15","slug":"scenario-auto-insurance-discounts-and-monitoring","status":"publish","type":"post","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2016\/01\/14\/scenario-auto-insurance-discounts-and-monitoring\/","title":{"rendered":"5. Scenario: Auto insurance discounts and monitoring"},"content":{"rendered":"
\"Auto<\/a><\/figure>\n\n

As mobile devices, GPS systems and sensors proliferate there are more and more opportunities for people to be offered goods and services at rates that are tied to their behaviors. For instance, since 1998 Progressive insurance has been offering people the chance to install telematics devices<\/a> that track their driving behavior and offering discounts to those who perform well. For many years, the monitoring was only tied to discounts for good driving, but starting in 2013, the company began a system that charged poor drivers with higher rates.<\/p>\n\n

Some 45% say they would find the following tradeoff of personal information for benefits to be not acceptable:<\/p>\n\n

Your insurance company is offering a discount to you if you agree to place a device in your car that allows monitoring of your driving speed and location. After the company collects data about your driving habits, it may offer you further discounts to reward you for safe driving.<\/em><\/p>\n\n

An additional 37% say it would indeed be acceptable, while 16% say their decision would depend on the circumstances. There are no major differences by gender, age or household income in people\u2019s answers about this scenario.<\/p>\n\n

Those who find this tradeoff acceptable sometimes justified their answer by their view that their current behavior is something worth rewarding:<\/p>\n\n

\u201cMy driving is local and I am a safe driver.\u201d<\/em><\/p>\n\n

[This]<\/p>\n\n\n

According to one focus group participant: \u201cDriving is a privilege and not a right. With all the monitoring going on while you drive it is only a matter of time until all these vehicles on the road report direct to your insurance agent.\u201d<\/em><\/p>\n\n

Those whose answer was \u201cit depends\u201d expressed concerns about the specific types of driving data that might be collected, as well as the time frame for data retention:<\/p>\n\n

I don\u2019t like the idea of someone tracking my driving destinations and knowing my whereabouts all the time. At the same time, I like saving money. It would depend on how much money I could save.<\/p><\/blockquote>\n\n

[to collect]<\/p>\n\n\n

\u201cI am not comfortable having my location tracked. I feel this is an invasion of my privacy and a safety risk.\u201d<\/em><\/p>\n\n

\u201cMonitoring driving habits might be fine to allow insurance discounts, but do they really need to know where you are? No privacy. I am an honest person, but I don’t like to be checked up on and the whole world knowing what I do.\u201d<\/em><\/p>\n\n

\u201cIt would depend on what else they do with the information. As long as the information was kept private, in house and used to offer legitimate discounts \u2013 not sold to third parties for exploitation.\u201d<\/em><\/p>\n\n

\u201cI would have to know more. I like the part about the speed. But, as far as where a person goes, it is their private personal business. I would agree to allow them to track distance or mileage, but, not actual location.\u201d<\/em><\/p>\n\n

\u201cI don’t like the idea of someone tracking my driving destinations and knowing my whereabouts all the time. At the same time, I like saving money. It would depend on how much money I could save.\u201d<\/em><\/p>\n\n

\u201cDepends on what security measures are taken to ensure no one but the insurance could have access to the information.\u201d<\/em><\/p>\n\n

\u201cDepends on how much money I would save and that it could not increase my cost of insurance if they did not deem me a \u2018perfect\u2019 driver.\u201d<\/em><\/p>\n\n

\u201cIt needs to be for a limited time.\u201d<\/em><\/p>\n\n

Those saying this bargain would not be acceptable to them offered a wide range of justifications. Some of these justifications related to their own behavior; others related to their concerns about potential behaviors by their insurance company:<\/p>\n\n

Because if they know that I drive fast, roll through stop signs and red lights, they would do the opposite and raise my rates. I live in the fast lane and want to keep it a secret.<\/p><\/blockquote>\n\n

\u201cI speed. …\u201d<\/em><\/p>\n\n

\u201cI don’t drive safely.\u201d<\/em><\/p>\n\n

\u201cThe discounts aren’t worth it.\u201d<\/em><\/p>\n\n

\u201cI do not like to be constantly watched and judged.\u201d<\/em><\/p>\n\n

\u201cBecause I drive like a crazy lady.\u201d<\/em><\/p>\n\n

\u201cBecause if they know that I drive fast, roll through stop signs and red lights, they would do the opposite and raise my rates. I live in the fast lane and want to keep it a secret.\u201d<\/em><\/p>\n\n

\u201cThey may be describing it as a benefit to me, but it really feels more like they would be gathering data to deny claims or raise rates \u2013 by claiming speeding or some other such trumped-up charge with which there would be no way to defend me as an individual against a giant insurance company.\u201d<\/em><\/p>\n\n

\u201cI don’t like anything attached to my car monitoring me.\u201d<\/em><\/p>\n\n

\u201cA person cannot control potential driving scenarios. Drivers will get punished when they are encumbered by construction zones in their area and are faced with stop-and-go traffic. Some drivers have no alternative routes to use to avoid these situations. Devices such as \u2018Snapshot\u2019 by Progressive punish drivers for driving defensively. These devices punish rather than reward the driver using the device.\u201d<\/em><\/p>\n\n

\u201cThe insurance company should offer my coverage based upon my driving record\/history\/demographics, not by playing big brother.\u201d<\/em><\/p>\n\n

\u201cI am a safe driver and have not even been in an accident in over 35 years, much less been at fault in an accident. My record should qualify me for a discount, regardless of whether I occasionally exceed the speed limit.\u201d<\/em><\/p>\n\n

\u201cAfraid prices would go up.\u201d<\/em><\/p>\n\n

\u201cHow I drive is my own business.\u201d<\/em><\/p>\n\n

\u201cI am a safe driver, but I tend to speed on the highway. I wouldn’t want that to cost me more for insurance.\u201d<\/em><\/p>\n\n

\u201cI feel like this information would be used against me if I got into an accident. For example, the insurance agency will look at the data and say that I was speeding right before the accident and claim that the accident was my fault. I also feel as though law enforcement would attempt to use this information in the event of a criminal case.\u201d<\/em><\/p>\n\n

\u201cI do not trust insurance companies to do anything good.\u201d<\/em><\/p>\n\n

\u201cIt’s inappropriate for other parties to be able to track where I am. It’s bad enough that it’s traceable via cellular technology.\u201d<\/em><\/p>\n\n

\u201cI pay for insurance at the established rate given my driving record (one speeding ticket in 1967, 48 years ago, at a speed trap in Ohio). I don’t need to have anyone (who I pay) monitor my activities while driving!\u201d<\/em><\/p>\n\n

\u201cHow long will they keep these records? And could there be legal ramifications if these systems prove that the client has in some way broken the law? It just sounds like an easy way to police the public even more for the sake of a \u2018deal.\u2019\u201d<\/em><\/p>\n\n

\u201cThe speed is fine. But if they hike my rates due to location; for example, if they perceive an area to be unsafe, I wouldn\u2019t think that is fair. Lots of people work\/live in high crime areas, and I don\u2019t think they should be penalized for that.\u201d<\/em><\/p>\n\n

\u201cI know it would encourage drivers to be safer and that is good, but that is too much like \u20181984\u2019 for me.\u201d<\/em><\/p>\n\n

Some people gave answers tied to their particular circumstances with their auto insurance companies:<\/p>\n\n

I tried that once. I am a good driver, and I don\u2019t drive very much at all, and they still did not give me a discount so that makes you wonder!<\/p><\/blockquote>\n\n

[vehicle identification numbers]<\/p>\n\n\n

\u201cI actually evaluated such a device offered by my insurance. Unfortunately, the device was easily removed in case the car was stolen, and also the device was not that easily secured under the dashboard. I decided that the reward was not worth the effort.\u201d<\/em><\/p>\n\n

\u201cI tried that once. I am a good driver, and I don’t drive very much at all, and they still did not give me a discount so that makes you wonder!\u201d<\/em><\/p>\n\n

\u201cI had one of those and only got $1 discount.\u201d<\/em><\/p>\n\n

\u201cThis option was presented to me by my insurance company. If they can identify how I drive, they can identify where I am, next what I am doing every moment. … I am responsible, doing what is considered appropriate, but I do not have to prove that every moment. Also data can be misinterpreted. If I accelerate to avoid a bad situation, how will it be perceived by a computer chip? If I am driving way under the speed limit and making many stops, am I a poor driver or am I in gridlock or traffic emergency?”<\/em><\/p>\n\n

\u201cThe idea of monitoring just my driving isn’t true, it would do more than that and it’s the \u2018more\u2019 that I can’t be sure of.\u201d<\/em><\/p>\n\n

\u201cIts use could be applied in so many other ways. Insurance company should base their rates on claim\/accident data alone. They should not directly control my driving or freedom of movement with collecting that kind of data.\u201d<\/em><\/p>\n\n

\u201cAllowing the insurer to define what is considered \u2018safe\u2019 is like hiring the fox to guard the hen house.\u201d<\/em><\/p>\n\n

\u201cIf by not having this device your rates would raise dramatically I would do it, but my rates are pretty low already because of my driving record, so I don’t know that it would be necessary.\u201d<\/em><\/p>\n\n

\u201cMy insurance rates should only be based on no accidents, not penalized by how I choose to drive, based on some set of criteria they deem acceptable.\u201d<\/em><\/p>","protected":false},"excerpt":{"rendered":"

As mobile devices, GPS systems and sensors proliferate there are more and more opportunities for people to be offered goods and services at rates that are tied to their behaviors. For instance, since 1998 Progressive insurance has been offering people the chance to install telematics devices that track their driving behavior and offering discounts to […]<\/p>\n","protected":false},"author":117,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sub_headline":"","sub_title":"","_prc_public_revisions":[],"_ppp_expiration_hours":0,"_ppp_enabled":false,"ai_generated_summary":"","relatedPosts":[],"reportMaterials":[],"multiSectionReport":[],"package_parts__enabled":false,"package_parts":[],"_prc_fork_parent":0,"_prc_fork_status":"","_prc_active_fork":0,"datacite_doi":"","datacite_doi_citation":"","_prc_seo_qr_attachment_id":0,"spoken_article_player_enabled":true,"displayBylines":true,"footnotes":"","prc_watchers":[]},"categories":[],"tags":[],"bylines":[913,903],"collection":[],"datasets":[],"level_of_effort":[],"primary_audience":[],"information_type":[],"_post_visibility":[],"formats":[458],"_fund_pool":[],"languages":[],"regions-countries":[],"research-teams":[526],"workflow-status":[],"class_list":["post-93891","post","type-post","status-publish","format-standard","hentry","bylines-lee-rainie","bylines-maeve-duggan","formats-report","research-teams-internet"],"label":false,"post_parent":93922,"word_count":1560,"canonical_url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2016\/01\/14\/scenario-auto-insurance-discounts-and-monitoring\/","art_direction":{"A1":{"id":117778,"rawUrl":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png","url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png?w=564&h=317&crop=1","width":564,"height":317,"chartArt":false},"A2":{"id":117778,"rawUrl":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png","url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png?w=268&h=151&crop=1","width":268,"height":151,"chartArt":false},"A3":{"id":117778,"rawUrl":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png","url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png?w=194&h=110&crop=1","width":194,"height":110,"chartArt":false},"A4":{"id":117778,"rawUrl":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png","url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png?w=268&h=151&crop=1","width":268,"height":151,"chartArt":false},"XL":{"id":117778,"rawUrl":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png","url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png?w=640&h=320&crop=1","width":640,"height":320,"chartArt":false},"social":{"id":117778,"rawUrl":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png","url":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/wp-content\/uploads\/sites\/20\/2016\/01\/PI_2016.01.14_Privacy-and-Info-Sharing_featured.png?w=640&h=320&crop=1","width":640,"height":320,"chartArt":false}},"_embeds":[],"watchers":[],"table_of_contents":[{"id":93922,"title":"Privacy and Information Sharing","slug":"privacy-and-information-sharing","link":"https:\/\/alpha.pewresearch.org\/pewresearch-org\/internet\/2016\/01\/14\/privacy-and-information-sharing\/","is_active":false},{"id":93914,"title":"1. 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