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    The tasks of everyday life and the internet

    While nearly all Internet users conducted some of their day-to-day activities online in 2004, most still defaulted to the traditional offline ways of communicating, transacting affairs, getting information and entertaining themselves.

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    Email in Court

    A federal appeals court decision handed down on June 29 has the potential to change the way ISPs monitor email – but how many Americans will hear about it? And how many will u…

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    VoIP Awareness in America

    While telephone calling using Voice over Internet Protocol (VoIP) has attracted considerable attention in the business community and among policymakers, 27% of Internet users in the United States – or 17% of all Americans – have heard of the service….

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    DMCA Reform Being Considered

    As usual, the recording industry, the technology sector, consumer advocates and policy makers are having difficulty finding common ground on this issue, to say the least. But how do the musicians…

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    The Medicare Information Challenge

    OK, so a high-stakes financial decision faces a big group of consumers. Most experienced Internet users might say, “So what, I got a great deal on my car last year based on Web research…”

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    SPIM, SPAM, SPUM

    A lot has happened in the world of spam since we issued our major report in October, 2003

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    How Americans Get in Touch With Government

    Internet users are increasingly turning to e-government sites to carry out their business with government. But Internet users and non-users alike value having more than one way to get in touch with government.

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    28% of American adults are wireless ready

    According to a March 2004 survey by the Pew Internet & American Life Project, 28% of Americans – and fully 41% of all Internet users – have within the past month used a laptop that can connect wirelessly to the Internet or a cell phone that lets t…

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