---
"title": "Online Shopping: Frictions, Frustrations, and Fixes"
"description": "Most internet users view online shopping as convenient and a time-saver. At the same time, they worry about the security of sending their credit card information over the internet."
"date": "2008-02-22"
"authors":
  -
    "name": "John B. Horrigan"
    "job_title": "Former Senior Researcher"
    "link": "https://alpha.pewresearch.org/pewresearch-org/staff/john-b-horrigan/"
"url": "https://alpha.pewresearch.org/pewresearch-org/internet/2008/02/22/online-shopping-frictions-frustrations-and-fixes/"
"categories":
  - "E-Commerce"
  - "Online Privacy & Security"
  - "Privacy Rights"
"tags":
  - "Shopping"
---

# Online Shopping: Frictions, Frustrations, and Fixes

Most Americans agree that online shopping is convenient and a time-saver. But most also worry about the security of sending credit card information over the internet. This impacts low-income people the most — a segment of the population that could benefit greatly from e-commerce.